❓ Frequently Asked Questions
📦 Shipping & Delivery
When will my order arrive?
Orders ship within 24–72 hours (business days), and delivery takes 4–9 business days worldwide.
What if my package is delayed or lost?
You’ll receive a tracking link once your order ships. If it’s delayed beyond the expected timeframe, contact us via live chat or at info.noovea@gmail.com, and we’ll investigate right away.
Do I have to pay import fees or taxes?
International orders may incur local duties and taxes depending on your country’s regulations. These are the customer’s responsibility and are not included in shipping charges.
💳 Payment & Billing
What payment methods do you accept?
We accept all major credit/debit cards (Visa, Mastercard, Amex, Discover), digital wallets (PayPal, Apple Pay, Google Pay), buy-now-pay-later options (Klarna, Afterpay), and bank transfers in select regions.
🔁 Returns & Refunds
What’s your return policy?
We offer a 30‑Day Money‑Back Guarantee on all products. If you’re not completely satisfied, return the product in its original condition within 30 days of delivery for a refund.
How do I return or exchange an item?
Email info.noovea@gmail.com or use live chat. We’ll send instructions and a prepaid return label if the item is defective or damaged.
What condition should the item be in to return?
Returns are accepted if the item is unused or gently used, in the original packaging, and with all included acces
